Jubilee 2

So many bad faults with this place. Classes out of core hours are very limited. If they do have a class out of work hours they will likely to be cancelled. They don't treat members very well so I can only imagine how they treat their own, probably why there is such a high turnaround of staff. Carpark and the carpark system is absolutely ridiculous. Everyday people fighting for a spot, if you cannot get a spot and miss your class you get penalised for it. Car park attendants place penalities on the cars as you go into to get your printed pass. The whole parking experience is a nightmare and a complete waste of time which puts you off completely. No idea why they cannot just produce a badge we can stick in our window with a monthly expiry? It would at least solve one of the many problems. Customer service is poor. Not all, but the majority of the staff are rude , unsympathetic and unhelpful. Whomever deals with the email enquiries needs a course on customer engagement. They don't take confidentiality seriously. Any feedback or comments are NOT in confidence. So much so many former members left due to feeling uncomfortable after leaving feedback and it coming back on them. I used to love this gym many years ago, it's been run right down into the ground.

Great & very much needed leisure facilities unfortunately let down by the uncleanliness of the changing & shower facilities. There was dirt & marks on every changing cubical that I attempted to change in on the walls & doors No litter so obviously been swept over and classed as cleaned The shower cubicles even worse they had slime , grime & hairs including pubic on nearly every wall time. & floor. This is old grime and slime & no excuse for it all. The cleaning products leisure facilities use work nicely for this. I have worked in sports & leisure for 12 years & I am aware how dirty things can get quickly I am also aware of when things haven’t been cleaned in a long time it was really disgusting It was very good to see it being so well used by families it was extremely busy for a Sunday morning. Please don’t let the community down by hygiene & cleanliness. When I reported this to the male member of reception staff He just casually said “ yeah no problem “. Well I won’t be back because to me it is a problem I was Grateful for the hand sanitizer stations which I used on my way out

Nice clean modern building with a good layout, with lockers, showers, toilets and even nice size changing cubicles provided. The staff are both friendly and helpful, helping with the day to day smooth running of the well maintained place, which sends out a nice atmosphere to feel of the place. The pool itself is not massive and is segregated into lanes, but still allows you to do most of the things you need to do, apart from widths obviously. Reasonable cost on entry to the baths of just over £5, for a fun time working all those muscles and keeping in shape can only be a good thing. Enjoy 👍